Conditions of sale and data protection policy

General conditions of use of the website I DISAPPEAR – BIODROPS shop
BIODROPS, SL, with address at C/Grecia, Nave A10, 43120, Constantí TARRAGONA, and with CIF B06889257, email: info@biodrops.eu, makes certain informative content about its activities available on its website idisappear.eu .

These general conditions govern solely and exclusively the use of the BIODROPS, SL website by USERS who access it. These general conditions are exposed to the USER on the idisappear.es website and on each and every one of the pages and each time a USER enters their data in the existing forms, so that they can read, print, file and accept them. through the internet, the USER cannot effectively enter their data without this acceptance having been produced.

*IMPORTANT NOTICE.- The products offered in the online store are aimed at businessmen and individuals. An entrepreneur is considered to be any natural or legal person who acts within the framework of his business or professional activity, whether public or private.

Access to the BIODROPS, SL website implies unreserved acceptance of these general conditions of use that the USER claims to fully understand. The USER undertakes not to use the website and the services offered therein to carry out activities contrary to the law and to respect these general conditions at all times.

FIRST.- The BIODROPS, SL website has been created, on the one hand, in order to make information about its activities available to third parties and to be able to contact BIODROPS, SL to request additional information and, on the other, to make available to users the ability to purchase the products on offer. The request for the services or items offered for purchase on the website will be governed by the specific general contracting conditions.

The BIODROPS, SL website has been created, on the one hand, in order to make information about its activities available to third parties and to be able to contact BIODROPS, SL to request additional information and, on the other, to make the information available to users. possibility of buying the products offered. The request for the services or items offered for purchase on the website will be governed by the specific general contracting conditions.

2.1.- The use of the BIODROPS, SL website does not imply the obligation of registration of the USER, except if this USER wishes to use the database of existing articles in BIODROPS, SL where it will be necessary to register by filling in a basic form, this Subscription will be governed by the specific general conditions. The conditions of access and use of this website are strictly governed by current legislation and by the principle of good faith, the USER committing to make good use of the website. All acts that violate the law, rights or interests of third parties are prohibited: right to privacy, data protection, intellectual property, etc. BIODROPS, SL expressly prohibits the following:

2.1.1.- Carry out actions that may produce on the website or through it by any means any type of damage to the systems of BIODROPS, SL or to third parties.

2.1.2.- Carry out, without due authorization, any type of advertising or commercial information directly or covertly, sending mass emails ("spamming") or sending large messages in order to block network servers ("mail bombing »)

2.2.3-The prices expressed in the store are expressed with and without VAT.

2.2.4.- BIODROPS, SL may interrupt access to its website at any time if it detects use contrary to the law, good faith or these general conditions - see fifth clause.

3.1.- BIODROPS, SL using internal and external sources in such a way that BIODROPS, SL is only responsible for the contents produced internally.

3.2.- Third parties unrelated to BIODROPS, SL, either through direct collaborations on the website or present through hyperlinks or links to other websites or to news from other sites that BIODROPS, SL is not the owner of, will in no case be responsible for the contents thus introduced and does not guarantee the correct functioning of all these links or hyperlinks. The USER who wishes to establish a hyperlink on his website to the BIODROPS, SL website will not make an illegal or contrary to good faith use of the information made available on the aforementioned website.

3.3.- BIODROPS, SL reserves the right to modify the existing content on its website at any time.

4.1.- BIODROPS, SL will in no case be responsible for:

4.1.1.- Failures and incidents that may occur in communications, deletion or incomplete transmissions in such a way that it is not guaranteed that the website services are constantly operational

4.1.2.- Of the production of any type of damage that the USERS or third parties could cause on the website.

4.2.- BIODROPS, SL reserves the right to suspend access without prior notice at its discretion and definitively or temporarily until effective liability for any damage that may occur is ensured. Likewise, BIODROPS, SL will collaborate and notify the competent authority of these incidents at the moment in which it has reliable knowledge that the damages caused constitute any type of illegal activity.

4.3.- BIODROPS, SL assumes the responsibilities that may derive from the provision of the services it offers within the limits and as specified in the different General Contract Conditions of the services that are made available to the USER.

The use of the BIODROPS, SL brand by any other means is prohibited, this includes both the name and the logo, except with the express consent of BIODROPS, SL. All rights are reserved. In addition, the idisappear.eu website - its own contents and the design of the website - is fully protected by copyright, being expressly prohibited any reproduction, communication, distribution and transformation of the aforementioned protected elements except with the express consent of BIODROPS , SL

These general conditions are governed by Spanish law. In case of any discrepancy, both parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.

In the event that any clause of this document is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these conditions. BIODROPS, SL may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver thereof unless expressly recognized by BIODROPS, SL

Orders and Transportation.
Orders are processed daily, subject to the situation of stocks. 90% of the products displayed in the online store are always in permanent stock. In any case, the order confirmation informs you of the service date. In the peninsula it is from 24 to 72 hours placing your order before 12:00 noon. For the Balearic Islands, Ceuta and Melilla the term is 72 hours and for the Canary Islands about 7 days by sea transport and 2 days by air transport.

Shipping rates for the entire Spanish territory without VAT included:

price table

The client will have 14 calendar days to exercise their right of withdrawal (that is, the right to terminate the contract without any penalty). In this case, the customer is obliged to return the product in perfect condition. It is not mandatory to return the product in its original packaging, but if it is not returned in the same original packaging, the good could suffer a depreciation, which would be reflected in the return.

In order to exercise their right of withdrawal, the consumer must notify BIODROPS, SL by the means they deem appropriate (mail, email, fax, etc.).

You can contact the address administracion@grupohiperlimpieza.es, or through the form available at the following link: "withdrawal form", although its use is not mandatory.
The return address will be made to info@biodrops.eu, C/Grecia, Nave A10, 43120, Constanti, TARRAGONA (Spain).

The return costs will be borne by the client, and BIODROPS, SL undertakes to return the total amount of the invoice by the same means of payment used in the initial transaction, within a period never exceeding 14 calendar days from the date on which has been informed of the decision to withdraw from the consumer contract using the same means of payment used by the consumer.

However, if the consumer is the one who makes the return of the good, we may withhold the refund depending on which of the following conditions is met first:
– Until receiving the goods or - Until the consumer presents proof of return of the good as proof of the transport company.

Before the consumer makes an online purchase, it is necessary to inform him about the existence of a legal guarantee and its content. Therefore, the general contracting conditions of your website, or text equivalent to it, must contain the following minimum information:

• In the event of any lack of conformity at the time of delivery of the good, the employer will respond to the consumer for the faults that appear during a period of three years from the delivery, which will be understood to have been made on the day that appears on the invoice or ticket. of purchase, or on the delivery note if this is later.

• It will be presumed that the lack of conformity that manifests itself in the two years following the delivery of the good already existed when it was delivered.

• It would also be necessary to inform of the following rights that assist consumers and users:

• Through a simple statement, the consumer may require the employer to rectify the lack of conformity, reduce the price or terminate the contract.

In order for the good to be brought into conformity, the consumer may opt for repair or replacement, unless one of these two options is impossible or entails disproportionate costs for the employer.

• These measures must meet the following requirements:

• They will be free for the consumer, including the expenses that are necessary for the goods to be brought into conformity, especially the expenses of shipping, transportation, labor or materials.

• They will be carried out within a reasonable time from the moment the employer has been informed of the lack of conformity and without major inconvenience for him.

For any query or incident with your order, you have our customer service, which will guide you and resolve all issues quickly.
You have the following possibilities to place an order:
Purchase online. Select your desired products and put them in the order basket (easy purchase in 3 steps), or by email to: info@idisappear.eu
You can also place your order by phone: Phone: info@biodrops.eu from Monday to Thursday from 08:30 a.m. to 14:00 p.m. and from 15:00 p.m. to 17:30 p.m. and Friday from 09:00 a.m. to 14:00 p.m., and in July and August from Monday to Friday from 08:00 to 14:00.

At BIODROPS, SL, you can pay your invoice in the following way:
• Bank Transfer (advance payment)
• Credit card

As a final user or consumer, we offer you the following means of communication (telephone, email) so that you can file any complaint or claim, which we will try to resolve in the shortest possible time by giving the appropriate acknowledgment of receipt. Likewise, you can also request information about the goods offered or contracted through our website.
When a claim presented directly by the consumer to the seller cannot be resolved, according to current regulations, the employer must provide the consumer with information regarding whether he is attached to an entity for alternative resolution of consumer disputes or if he is bound by a norm or code of conduct to participate in the procedure before a specific entity. Therefore, below in the Legislation and Courts section of these Conditions, we make available to you the data related to how you can properly channel your claim.

If these refer to electronic transactions with consumers, or data protection when related to this area, the claims will be resolved by the Confianza Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims are about digital advertising, or about data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.

We also remind you that you can access the online dispute resolution platform of the European Union by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Dispute Resolution.
In the following link you will find the online dispute resolution platform.
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

According to Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the following data on the www.tarracoadventure.com domain is communicated.

Domain Holder

BIODROPS, SL
B06889257

Adress:

BIODROPS, SL B06889257
C/Grecia, Warehouse A10, 43120, Constanti, TARRAGONA

E-mail:

info@biodrops.eu

Domain name:

www.biodrops.eu

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament for the Protection of Personal Data, the Client/User is informed that the personal data provided to us will be included in a Register of Activities owned by BIODROPS, SL, in order to carry out a correct management of the commercial relationship, as well as to inform you of news, products and / or services both by written and electronic means. You may at any time revoke the consent given for the sending of electronic commercial communications by sending an email to the address info@tarracoadventure.com. Finally, we inform you that you can exercise your rights of access, rectification, cancellation and/or opposition, limitation of treatment, and portability, as well as revocation of the consent given, by writing to BIODROPS, SL B06889257
C/Grecia, Warehouse A10, 43120, Constanti, TARRAGONA

"According to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons, on behalf of the company we process the information you provide us with in order to send you advertising related to our products and services by any means (postal, email or telephone) and invite you to events organized by the company. The data provided will be kept as long as you do not request the cessation of the activity. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation as to whether BIODROPS, SL is treating your personal data, therefore you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary for the purposes for which it was collected. Directing your request to the postal address indicated below, likewise, you can contact the competent Control Authority to present the claim that you consider appropriate.

At BIODROPS, SL we use cookies in order to provide a better service and provide you with a better browsing experience. We want to inform you clearly and precisely about the cookies we use, detailing below what a cookie is, what it is for, what types of cookies we use, what their purpose is and how you can configure or disable them if you wish.

What is a Cookie and what is it for?

A "Cookie" is a small file that is stored on the user's computer, tablet, smartphone or any other device with browsing information. The set of "cookies" of all our users helps us to improve the quality of our website, allowing us to control which pages are useful, which are not, and which are susceptible to improvement.
Cookies are essential for the operation of the Internet, providing innumerable advantages in the provision of interactive services, facilitating navigation and usability of our website.
In no case could cookies harm your equipment. On the contrary, the fact that they are active helps us to identify and resolve errors.

How can you configure or disable your cookies?

You can allow, block or eliminate the cookies installed on your computer by configuring the options of your Internet browser. If you do not allow the installation of cookies in your browser, you may not be able to access some of the services and your experience on our website may be less satisfactory.

Consent

At BIODROPS, SL we never store the personal data of our users, except for the IP address as described above, unless you want to register, voluntarily in order to make purchases of the products and services that we make available to you. or to receive information about promotions and content of interest to you.
By browsing and continuing on our website you indicate that you are consenting to the use of the aforementioned cookies, and in the conditions contained in this Cookies Policy.

What types of Cookies do we use? According to the entity that manages it:

First-party cookies: They are those that are sent to your team from our own computers or domains and from which we provide the service you request.
Third-party cookies: They are those that are sent to your team from a computer or domain that is not managed by us, but by another collaborating entity. For example, those used by social networks, or external content such as Google Maps.

Depending on the length of time they remain activated:

Session cookies: They are temporary cookies that remain in the cookie file of your browser until you leave the web page, so none are recorded on your computer's hard drive. The information obtained through these cookies is used to analyze traffic patterns on the web. Ultimately, this allows us to provide a better experience to improve content and make it easier to use.
Persistent cookies: they are stored on the hard disk and our website reads them every time you make a new visit. A permanent website has a specific expiration date. The cookie will stop working after that date. We use these cookies, generally, to facilitate the purchase and registration services.

According to its purpose:

Technical cookies: They are those necessary for the navigation and proper functioning of our website. For example, they allow controlling traffic and data communication, accessing parts with restricted access, carrying out the purchase process of an order, using security elements, storing content to be able to broadcast videos or share content through social networks.
Personalization cookies: They are those that allow you to access the service with predefined characteristics based on a series of criteria, such as language, the type of browser through which the service is accessed, the regional configuration from which the service is accessed, etc. .
Analytical cookies: They are those that allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use that users make of the services provided.
To do this, your browsing on our website is analyzed in order to improve the range of products and services we offer.
Advertising cookies: They are those that allow the management, in the most efficient way possible, of the advertising spaces that could be included in our web page.
Behavioral advertising cookies: These cookies store information on user behavior obtained through continuous observation. Thanks to them, we can know your internet browsing habits and show you advertising related to your browsing profile.

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info@idisappear.eu

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+34 635 61 72 84

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BIODROPS, SL

Passeig Germans Nebot,
23, 43330, Riudoms,
(TARRAGONA - SPAIN)